Help Centre

BOOKINGS AND TICKETS

We know how exciting it is to find the perfect show to attend, but remember that tickets in your cart are only reserved for 15 minutes. So don’t wait too long to complete your payment, or you might lose your booking.

Please note that your tickets are kept in your cart for limited time and if you log out of your account or close your browser without completing the checkout process, you may lose the tickets in your cart.

You can use the following options to make payment:
​Online: VISA credit/debit card, Mastercard credit/debit card and Instant EFT through PayGate our payment gateway.
At The Venue: VISA credit/debit card, Mastercard credit/debit card and Cash
No, we do not have a limit on how many tickets you can buy online. The tickets are subject to availability.
If you are trying to purchase tickets online and are running into issues with the number of tickets you are allowed to buy, it could be you tying you purchase more than the available tickets.

All our venues have unreserved seating and you don’t need to choose a seat when making a booking.

Click on lost your password? on the Login page and You will then be prompted to change your password in three easy steps:

1. Enter your email address and click on the submit button
2. We’ll send you an email with a password reset link
3. Click on the link to change your password on our secure website

If you repeatedly experience error messages, please take screenshot of the error message and what you were doing at the time the error message appeared. You can then email us details to info@mbaf.co.za so that we can identify the cause of the problem.

If you are a first-time visitor to the website, click on LOGIN and then click on Please register here and fill in your details. Once you have registered you will need to verify your email address.

If the date does not appear, there are no performances scheduled for that date.

PAYMENTS AND REFUNDS

We accepts all international and locally issued cards including Visa and Mastercard excluding Diners & AMEX cards.

Yes, all card transaction are done using 3D Secure 2 and are handled by our payment gateway provider PayGate.

There are several reasons why a card may be rejected. Some of the most common reasons include:

  1. Insufficient funds: If you don’t have enough available funds to cover the purchase, the transaction may be declined.
  2. Suspicious activity: Banks have fraud detection systems in place that may flag certain transactions as potentially fraudulent. If this happens, the transaction may be declined until the bank can verify that the purchase is legitimate.
  3. Incorrect information: If you entered the wrong credit card number, expiration date, or CVV code, the transaction may be declined.
  4. Card expiration: If your card has expired, the transaction will be declined.
  5. Daily or Monthly limit reached: If you have reached your card limit, the transaction may be declined.

If your card has been rejected, you should contact your bank to find out the specific reason for the decline. They will be able to provide you with more information and help you resolve the issue.

SiD Secure EFT is an Instant EFT payment method available to all customers who bank with Capitec, African Bank, Bidvest, ABSA, First National Bank, Investec, Nedbank, Tyme Bank or Standard Bank.
Instant EFT
  • Select SiD Secure EFT as your payment method during the checkout process.
  • Select your preferred bank.
  • Login using your internet banking credentials.
  • Select an account to pay from and enter a reference for your records.
  • The automated process will navigate and populate the relevant fields on your behalf in the background.
  • Your bank will send you an OTP (one-time-pin) or mobile authentication to your mobile phone to verify the payment.
  • Enter your OTP or accept the authentication message when prompted.
  • Payment will then be completed.
Benefits to using Instant EFT:
  • Your order status will be updated immediately.
  • There is no need to send proof of payment.
  • There is no need to wait for funds to reflect in our account.
Is it safe?
  • PayGate guarantees the highest levels of security when paying online.
  • PayGate acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.
  • Your online banking login details are NOT stored by PayGate.

Tickets can be purchased with cash at the venue/door 30min before the performance is due to start.

If the performance to which a ticket relates is, after you have acquired it, rescheduled to a date, time or venue other than that stipulated on the ticket, (or advertised on the website or mobile application when you acquired it) you may claim a refund of the ticket price from us at any time before the scheduled performance. If a performance is cancelled, you may claim a refund of the ticket price up to 21 days after the originally scheduled performance. Refunds may exclude any costs which we have incurred by selling the ticket to you.
The process for claiming refunds is as follows:
In respect of cancellations, a refund may be claimed by presenting the ticket confirmation to the Festival Help Desk within 21 days of the date for which the performance was originally scheduled. In respect of rescheduled performances, a refund may be claimed by presenting the ticket confirmation to the Festival Help Desk before the rescheduled performance. The Help Desk can be contacted here: info@mbaf.co.za

Card refunds take 4-7 working days to reflect on your statement.